We understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to be fair and transparent, ensuring a seamless experience for all our customers.
Order Cancellation by Customer
-
Timeframe for Cancellations:
- Before Order Processing: Customers can cancel their orders for free before the order is processed.
- After Order Processing: Cancellations may incur a restocking fee once an order has been processed and is ready for dispatch.
-
How to Cancel an Order:
- Online: Log into your account, navigate to "My Orders," and select the order you wish to cancel. Follow the on-screen instructions to cancel the order.
- Customer Support: Please contact our customer support team at hebcart@gmail.com or +91-999XXXX999 if you require assistance with canceling.